State Farm® Insurance Agent Doug Heins

"So helpful and on top of it! Brandon had the answer to my question before I could even ask it!"

"The people are always friendly and helpful ! I've been with State Farm for 30 years and have always been happy !"

"I really appreciate having an insurance agent that takes the time to meet my needs. It's always easy to call the office and get what you need handled done on the first call. All the staff is really helpful and friendly."

"Brandon is terrific! He provides excellent customer service with a great attitude."

"Recently had my very first claim ever for my '16 Leaf. Filing the claim through the app was easy and stress-free! Chose City Auto in Grand Haven as they are a Select Service provider. The estimate took less than 5 minutes, and they had me in two days later. Received the car back one day early and couldn't be happier with the entire experience! Thanks for the thoughtful support in-office and I'm thankful for the quick and efficient service!"

"Recently hit a deer with my car. Contacted Doug Heins office and worked with Brandon who was very helpful and pleasant to work with and also advised if I had problems along the way with my claim he would be more than happy to help. My car was totaled and working with the claims department was very easy. They sent step by step instructions which was very helpful. Payment was sent in a timely manner. Very pleased with the whole process"

"Always fast and prompt with requests"

"Always a great time dealing with doug heins"

"Always so friendly and helpful. I love stopping in to say hi. Thank you for the wonderful customer service!"

"Brandon was extremely helpful with my bank and getting my insurance documents to them in a timely manner. Doug, Alexia and Brandon are all professional and helpful. I highly recommend this State Farm Agency"

"Been with Doug Heins State Farm my whole life and would recommend office and team to anyone for insurance needs. They treat you like family."

"Fast service and very kind. I am pleased."

"Extremely friendly and helpful. Answered my request and dealt with it quickly. This is the way customer service is supposed to be."

"Quickly answered my question."

"Brandon was very knowledgeable, helpful, and personable. He immediately answered my questions regarding my vehicle coverage. Great insurance agency."

"It is a good feeling to know State Farm, specifically Doug Heins, stands with their clients when a claim is made. They are there when it counts!!!"

"I have been a State Farm customer for several years before I moved to Michigan. I was very pleased with the office and the staff. I could not be more pleased with the customer service that I received. I highly recommend this office for your insurance needs!"

"My initial experience with State Farm was nothing short of phenomenal. I completed a quote online and the next day Alexis from State Farm in Spring Lake followed up to ensure I had no questions and that everything was handled. Two days onboard and I am already loving my decision to switch to State Farm. I highly recommend at least reaching out to this amazing team and see what they can do for you."

"After I've been with State farm since 1976 I was very disappointed with the company. I've left them. The last person that I talked with was very rude and not professional. Wendy is the one who you should keep. She's the best customer relations person that you have. Very professional and educated at her job."

"My insurance went from $400 a month to $129 a month. I didn’t even step foot in the office!"

"Doug is a friend and a VERY HELPFUL insurance agent. I always appreciate it when we get together to review our insurance coverage. He is a top-notch agent and I always learn from him when we get together."

"Alexia saved me 56$ a month by switching over! She worked hard to save me money. Thanks for all the hard work and effort."

"Lso willing to talk about the best policies for our family. I've never had a bad experience and have been working with them for 5+years. Quickly answers questions and claims handled very efficiently"

"It’s been three weeks since I last reviewed this office. Still I haven’t received my refund check. I email these guys every other day and still nothing. I love State Farm with a passion but this office isn’t doing it right"

"This office sucks they don’t care about fixing problems they created. I would recommend any other office then Doug heins of Grand Rapids."