State Farm® Insurance Agent Doug Heins
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Jean Weerstra
March 9, 2025
1
out of
5
rating by Jean Weerstra
"In response to “CRAIGE’s” review…we’ve been with State Farm (Doug Heinz) for 30+ years of home and auto with nary a claim, and our roadside assistance was just dropped because we were locked out of our car 4 times. Drop in the bucket compared to all those years of premiums. How does that work?"
We responded:
"Jean, we’re genuinely sorry to hear that your experience with my State Farm team was not satisfactory. Your feedback is important to us, and we’re committed to addressing any issue. I personally will pass on your concerns in hopes of finding a better answer. Doug"
kathleen Braun
February 27, 2025
5
out of
5
rating by kathleen Braun
"Brandon Boucher, at State Farm, Spring Lake, MI, is unbelievable! He found ways to lower my monthly insurance pay plan by $50! He very carefully looked at each policy I had and found oversights that he could lower. Such a dedicated young man."
We responded:
"Kitty, thank you for your 5-star review! Your comments about Brandon are spot on. He is a great part of our wonderful team. My State Farm team and I are happy to be your good neighbor! Doug"
David Burel
February 27, 2025
5
out of
5
rating by David Burel
"Great professional service by Brandon! Thanks"
We responded:
"David, thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! I will pass on your comments to Brandon. We look forward to continuing to support your insurance needs. Doug"
Stephanie Langworthy
February 27, 2025
5
out of
5
rating by Stephanie Langworthy
"Love the staff at the State Farm office in Spring Lake- stopped in just before close today and Brandon was so helpful— as he is every time he’s helped me!!"
We responded:
"Stephanie, we’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! Doug"
c r a i g e
February 24, 2025
5
out of
5
rating by c r a i g e
"I've been with this company for longer than I can remember and I have zero complaints. The customer service is always the best and I am no easy client. I have never filed a claim but I do seemingly constantly need roadside assistance or to switch a car being insured and everyone is always so kind, helpful, and friendly. I truly appreciate them all and that is the reason they continue to have my business <3"
We responded:
"Craige, thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. Doug"
Abbey Canfield
February 24, 2025
5
out of
5
rating by Abbey Canfield
"Brandon did a great job of quoting me a new insurance policy!"
We responded:
"Abbey, we’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Susan Pawlak
February 21, 2025
5
out of
5
rating by Susan Pawlak
"I appreciate the Doug Heins State Farm staff's personal attention to my needs and concerns. They are always friendly and professional and that is why I have been a customer for over 12 years."
We responded:
"Susan, we’re honored by your positive feedback! We are very fortunate to have great customers like you. We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! Doug"
Ian Courtney
February 21, 2025
5
out of
5
rating by Ian Courtney
"Very friendly and helpful staff!"
We responded:
"Ian, we’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! Doug"
Bill Sibilla
February 19, 2025
5
out of
5
rating by Bill Sibilla
"Service is fast and efficient!"
We responded:
"Bob, thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Patty
February 13, 2025
5
out of
5
rating by Patty
"Brandon was very friendly and considerably helpful."
We responded:
"Patty, we appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Doug"
Peggy Vanklompenberg
February 12, 2025
5
out of
5
rating by Peggy Vanklompenberg
"I love working with Doug Hines-State farm agents. They are the most friendly agents and always so gracious and accommodating to our needs. They have been covering our house and vehicles for 47 years 🙂 Thank you Doug Hines agency!!"
We responded:
"Peggy, thank you for reviewing our State Farm office! We love you too! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. Doug"
Don Rogers
February 11, 2025
5
out of
5
rating by Don Rogers
"Doug Heins and the staff are the best! They are always considerate of your situation and there to help out. I highly reccommend them as your insurance provider."
We responded:
"Don, thank you for your 5-star review and the nice comments about our team! My State Farm team and I are happy to be your good neighbor! Doug"
Mike Dorman
February 11, 2025
5
out of
5
rating by Mike Dorman
"Brandon, at State Farm insurance in Spring Lake, has been very helpful in answering all of my insurance questions."
We responded:
"Mike, we’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! Doug"
Paul Richter
February 6, 2025
5
out of
5
rating by Paul Richter
"Which traveling out of state I realized there wasn't an up to date certification of insurance in our auto. A call to Doug Heins State Farm and in a matter of seconds one was emailed to me. Great, FAST, service."
We responded:
"Paul, thank you for your 5-star review! It is a pleasure to be able to help you wherever you are. My State Farm team and I are happy to be your good neighbor! Doug"
Tracy Johnson
January 28, 2025
5
out of
5
rating by Tracy Johnson
"Our experience via phone conversation with Doug Heins’s State Farm agency in Spring Lake, Michigan was once again a productive and positive one! Brandon, the agent dealing with us, was exceptionally helpful, polite, and informative in response to our car insurance questions!"
We responded:
"Tracy, thank you for your 5-star review and the nice comments! My State Farm team and I are happy to be your good neighbor! Doug"
Suzanne Bolt
January 24, 2025
5
out of
5
rating by Suzanne Bolt
"We have been with Doug Heins State Farm for 25 years. Their service is excellent. The team is quick to respond and very helpful. I have specifically worked with Brandon and Wendy in the last few months for various things and both were great! Thank you, State Farm Team!"
We responded:
"Suzanne, we appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Doug"
Anthony Reyes
January 22, 2025
5
out of
5
rating by Anthony Reyes
"This group is the best,,always very helpful and informative of my needs and very kind. I can't ask for a better insurance group. Thank you"
We responded:
"Anthony. Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! Doug"
William Duffield
January 21, 2025
5
out of
5
rating by William Duffield
"Great service any time I call with a need or a question!"
We responded:
"Bill, we appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Doug"
rick Homan
January 16, 2025
5
out of
5
rating by rick Homan
"Whether you need assistance by phone or in person it is always a pleasure to be greeted and helped by either Brandon or Alecia. Service is swift, efficient, and always done with a warmth that is hard to come by these days!"
We responded:
"Rick, we’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. I'll make sure Brandon and Alexia see this. If there is anything else we can do to help, please let us know! Doug"
Lucy Dobbins
January 14, 2025
5
out of
5
rating by Lucy Dobbins
"I've been real satisfied with State Farm"
We responded:
"Lucy, we’re honored by your positive feedback! We look forward to continuing to provide you with great service! Great customers like you make our work enjoyable. If there is anything else we can do for your insurance needs, just let us know!"
Michael Lange
January 13, 2025
5
out of
5
rating by Michael Lange
"I had an excellent experience with State Farm and Fritz Autobody, processing my claim and repairs."
We responded:
"Michael, we’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs and happy to hear Fritz did a good job for you. If there is anything else we can do to help, please let us know! Doug"
Theodore “Tedy” Eich
January 11, 2025
5
out of
5
rating by Theodore “Tedy” Eich
"Exceptional service and a fantastic team! The staff at this State Farm office are always friendly, professional, and willing to help. They provide clear explanations, competitive prices, and make insurance decisions stress-free. I highly recommend this office to anyone looking for reliable coverage and excellent customer service!"
We responded:
"Tedy, we appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Doug"
Lisa Lyon
January 11, 2025
5
out of
5
rating by Lisa Lyon
"Brandon at Doug Heins State Farm is extremely kind, professional, and efficient-what a joy to receive A+ customer service. Thank you!"
We responded:
"Lisa, thank you for reviewing our State Farm office! Brandon is great and we’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. Doug"
Carolyn Runyon
January 10, 2025
5
out of
5
rating by Carolyn Runyon
"My son and I have been working with the Doug Heins team for years now. Brandon there is phenomenal! He walked me through the process of getting a new policy and helped me find the best coverage that is practical and affordable for my son! Brandon was respectful and so personable. It is evident he enjoys helping people! Thanks Brandon for your stellar service!"
We responded:
"Carolyn, thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. Brandon is a great example of taking time to learn about people and putting together a plan that works. If you ever have any questions or need assistance, we’re here to help!"
Christie Ortega
December 18, 2024
5
out of
5
rating by Christie Ortega
"So helpful and on top of it! Brandon had the answer to my question before I could even ask it!"
We responded:
"Christie, we are fortunate to have great customers like you. We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"