State Farm® Insurance Agent Doug Heins

"Always a great time dealing with doug heins"

"Always so friendly and helpful. I love stopping in to say hi. Thank you for the wonderful customer service!"

"Brandon was extremely helpful with my bank and getting my insurance documents to them in a timely manner. Doug, Alexia and Brandon are all professional and helpful. I highly recommend this State Farm Agency"

"Been with Doug Heins State Farm my whole life and would recommend office and team to anyone for insurance needs. They treat you like family."

"Fast service and very kind. I am pleased."

"Extremely friendly and helpful. Answered my request and dealt with it quickly. This is the way customer service is supposed to be."

"Quickly answered my question."

"Brandon was very knowledgeable, helpful, and personable. He immediately answered my questions regarding my vehicle coverage. Great insurance agency."

"It is a good feeling to know State Farm, specifically Doug Heins, stands with their clients when a claim is made. They are there when it counts!!!"

"I have been a State Farm customer for several years before I moved to Michigan. I was very pleased with the office and the staff. I could not be more pleased with the customer service that I received. I highly recommend this office for your insurance needs!"

"My initial experience with State Farm was nothing short of phenomenal. I completed a quote online and the next day Alexis from State Farm in Spring Lake followed up to ensure I had no questions and that everything was handled. Two days onboard and I am already loving my decision to switch to State Farm. I highly recommend at least reaching out to this amazing team and see what they can do for you."

"After I've been with State farm since 1976 I was very disappointed with the company. I've left them. The last person that I talked with was very rude and not professional. Wendy is the one who you should keep. She's the best customer relations person that you have. Very professional and educated at her job."

"My insurance went from $400 a month to $129 a month. I didn’t even step foot in the office!"

"Doug is a friend and a VERY HELPFUL insurance agent. I always appreciate it when we get together to review our insurance coverage. He is a top-notch agent and I always learn from him when we get together."

"Alexia saved me 56$ a month by switching over! She worked hard to save me money. Thanks for all the hard work and effort."

"Lso willing to talk about the best policies for our family. I've never had a bad experience and have been working with them for 5+years. Quickly answers questions and claims handled very efficiently"

"It’s been three weeks since I last reviewed this office. Still I haven’t received my refund check. I email these guys every other day and still nothing. I love State Farm with a passion but this office isn’t doing it right"

"This office sucks they don’t care about fixing problems they created. I would recommend any other office then Doug heins of Grand Rapids."

"Wonderful"

"Doug and his staff have been over and beyond helpful to us when we have been in need .... Thank you sincerely , Lorren and Tamara"

"Very clean and very nice ppl ☺️"

"They are always very helpful and friendly. They go above and beyond what they have to do"

"I have been very pleased with Doug and the State Farm office on the local level and with State Farm nationally. They have been extremely helpful throughout any claims process and beyond."

"ALWAYS helpful and thorough. Doug's team has helped us through a lot in the 20+ years we have been with them."

"With in 2 weeks of the black ice incident (totaling out car my car - no others); I had an all wheel drive vehicle, the claim was presented to me for review; quickly an agreement; with some negotiation; and a check was at my doorstep to car shop with. Thanks; State Farm; YOU ROCK. Richard"